They might have come into circulation in the UK in late March, but the new bimetallic 12-sided one pound coins still get my attention each time I have one in my hand.
The coins, complete with their distinctive new look and series of security features – including grooved edges and a high-tech hologram – got me thinking about the lessons businesses can learn from their launch.
Although switching from one coin to another might not seem like a big deal, it does draw attention to a range of issues that all companies should think carefully about. Here are a couple of the most important lessons I think businesses can learn.
It pays to plan ahead
Forward planning is vital in any business, and this includes paying attention to any upcoming developments that could affect your day-to-day operations. If you don’t put effective measures in place to help your company cope with any imminent changes, you could be left counting the cost – and your reputation may be damaged as well.
Highlighting this fact, some businesses seemed to be caught off guard when the new pound coin was first launched. Around the country, a range of ticket and vending machines, as well as supermarket trolleys, weren’t adapted to accept the new coins.
In fact, according to the Automatic Vending Association (AVA), around 15 per cent of the UK’s vending machines were initially unable to accept the replacement coins. This may have resulted in countless missed sales opportunities. Tesco was one of the supermarkets hit. It had to leave trolleys at some of its larger stores unlocked while it updated its locking mechanisms to accept the new coins.
There’s a risk that any long-term strategic planning will end up taking a back seat – especially when you’re under pressure to meet demand for your products or services and you have other important priorities to focus on. But if you want to ensure your company is ready for whatever lies ahead, it’s essential to devote time and energy to future proofing your strategies on an ongoing basis.
Factor your finances into any change
The launch of the coin also reinforced the importance of factoring your finances into any changes or enhancements you introduce in your business. Treasury assessments of the economic impact of the introduction of new 5p and 10p coins in 2011 suggest that it cost the coin-operated industry approximately £80 million.
This time round, the figures are likely to be even higher. The British Parking Association states that it can cost up to £130 per machine for a software upgrade, while hardware changes can come with a bill of £350 per machine. The AVA estimates that it will cost companies a combined total of around £32 million to upgrade the UK’s 500,000 vending machines.
It may not be easy, but creating a financial cushion around the implementation of any new idea will help you cope with expenses like these. In turn, it could increase your chances of securing the long-term success of your business – and it means you can enjoy greater peace of mind.